Contact of the client service
If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query.
Tallinn, Lastekodu 48, 10113
Jõhvi, Nooruse 5, 41597
Tartu, Riia 142, 50411
Pärnu, Suur-Jõe 63, 80047
Notice!
Response times: Mon, Tue, Wed, N 8.30-16.30; R 8.30-14.00.
We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee
- send a hand-signed application to the Health Insurance Fund by mail: Lastekodu 48, Tallinn, 10113
- come to a Customer Service Office of the Health Insurance Fund and present your personal identification document
Sending documents to the health insurance fund encrypted
If you want to send documents with sensitive data by e-mail, encrypt them with DigiDoc4 software. To do this, select "Haigekassa (Tervisekassa) krüpteerimissertifikaat" as the recipient and then encrypt the document. Read more.
Contact us
If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query. You will receive an answer within an average of 5 working days, but no later than within 30 calendar days.
It is possible to use Estonian, English and Russian language while calling to the Health Insurance Fund. Written requests are answered in Estonian and English. Assistance in customer service office is provided in Estonian, English and Russian language.
We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee
- send a hand-signed application to by mail: Lastekodu 48, Tallinn, 10144
- come to a Customer Service Office of the Health Insurance Fund and present your personal identification document
- call to the Health Insurance Fund infoline and identify yourself either with your mobile-ID or with smart-ID.