Contact of the client service

If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query.

  • +372 669 6630  

  • Lastekodu 48, Tallinn, 10113

  • WEB

  • Instagram

  • Visit our client service office

Tallinn, Lastekodu 48, 10113

Jõhvi, Nooruse 5, 41597

Tartu, Riia 142, 50411

Pärnu,  Suur-Jõe 63, 80047

Notice!

From May 18, 2020, in order to protect the health of our customers and employees and to limit the spread of the virus, customer service in offices will only take place through pre-registration. To book an appointment at the Health Insurance Fund office, you must choose a suitable time in the Health Insurance Fund reservation system or call the customer telephone +372 669 6630.
Response times: Mon, Tue, Wed, N 8.30-16.30; R 8.30-14.00.

If you need medical advice, call family practitioners information line +372 634 6630 !

In case of emergency, call 112!

We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:

  • send an e-mail with a digitally signed application to info [at] tervisekassa.ee
  • send a hand-signed application to the Health Insurance Fund by mail: Lastekodu 48, Tallinn, 10113
  • come to a Customer Service Office  of the Health Insurance Fund and present your personal identification document

Sending documents to the health insurance fund encrypted

If you want to send documents with sensitive data by e-mail, encrypt them with DigiDoc4 software. To do this, select "Haigekassa (Tervisekassa) krüpteerimissertifikaat" as the recipient and then encrypt the document. Read more.

Contact us

If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query. You will receive an answer within an average of 5 working days, but no later than within 30 calendar days.

It is possible to use Estonian, English and Russian language while calling to the Health Insurance Fund.  Written requests are answered in Estonian and English. Assistance in customer service office is provided in Estonian, English and Russian language.

We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:

  • send an e-mail with a digitally signed application to info [at] tervisekassa.ee
  • send a hand-signed application to by mail: Lastekodu 48, Tallinn, 10144
  • come to a Customer Service Office  of the Health Insurance Fund and present your personal identification document
  • call to the Health Insurance Fund infoline and identify yourself either with your mobile-ID or with smart-ID. 

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If you have any questions, please write to our client service info@haigekassa.ee. Thank you!